Privacy policy

When you visit our website luminoscope.be or contact us, we receive information about you. In this privacy policy we explain what we do with that information. We always handle your information with care and store it securely. If you have any questions or want to know what information we hold about you, please contact us. We may update this privacy statement if we deem it necessary. Therefore, we encourage you to review this privacy statement frequently so that you are aware of any changes. This privacy statement was last modified on February 23, 2024.

Table of Contents

1. When do you apply this privacy statement?
2. Who uses your data?
3. Whose data do we use?
4. How do we get your information?
5. What information about you do we use?
6. What do we use your information for?
7. How long do we keep your information?
8. Who do we share your information with?
9. Where do we store your information?
10. How secure is your data with us?
11. What can you ask of us?
12. What rules apply to this privacy statement?
13. What cookies do we use?
14. What do we do with minors?
15. Do you have a question about this privacy statement?

1. When do you apply this privacy statement?

This privacy statement applies to all personal data we process and to all domains related to us. This includes personal data of anyone who has ever had contact with us or visited our website, such as visitors, customers and business contacts. Personal data is any information that can be traced back to you as an individual, such as your name, phone number, IP address, customer number or surfing behavior. If you want to know more about personal data, please check the website of the Personal Data Authority.

2. Who uses my data?

L.E.T. Automotive NV is responsible for the website luminoscope.be and thus the responsible organization for the use of your personal data as described in this privacy statement.

The full details are:
L.E.T. Automotive NV
Vaartlaan 20
9800 Deinze

3. From whom do we use data?

We process the personal data of everyone who has been in contact with us or has visited our website. These include visitors, private customers, business customers and contacts of our partners.

4. How do we get your data?

We obtain the data directly from you as soon as you:

• visit our website
• create an account
• enter data on our website
• Contact us by email, phone or other means.

5. What data do we use from you?

We use the following data:


• name
• home address or business address
• e-mail address
• phone number

6. What do we use your data for?

We use your personal data only for the purpose for which we are authorized to use it:

• we have obtained your consent to use your personal data from you

7. How long do we keep your data?

We will keep your personal data for as long as we are required to do so by law and as long as necessary for the purpose for which we use it. For example, as long as you are a customer, we will keep your data for the statutory retention period of seven years. After that, we only keep your data for statistical purposes and to handle any complaints or legal matters. If you would like to know more about how long we keep your specific data, please contact us.

8. With whom do we share your data?

Your personal data will only be used by us. We will never share your personal data with others.

9. Where do we store your data?

We process your data within the European Economic Area (EEA). This means that we also store your data within the EEA. If you have any questions about this, please feel free to contact us.

10. How secure is your data with us?

We have done our utmost to secure your data both organizationally and technically. We have secured our systems and various means of communication to ensure that your data does not end up in the hands of others. So your data is safe with us. We also ensure that your data is only used by people who have received permission from us to do so. If you have any questions about our specific security practices, please contact us.

11. What can you ask of us?

Because we use your personal data, you have various rights. These rights are listed below.

Right to information

We must explain clearly and comprehensibly what we do with your data and what control you have over it. That is why we explain in detail in this privacy statement what data we collect from you and how we handle it.

Right of access
You can always ask to see the data we have on you.

Right of correction

You may ask us to correct your information if it is inaccurate or incomplete.

Right to object

You may object to the processing of your data if you disagree with the way we handle your personal data. This right applies to the data we use for direct marketing. For example, you can indicate to us that you no longer wish to receive mail from us. This also applies to personalized recommendations on our website.

Right to data portability

If you are a customer of ours or have given your consent for us to use your data, you may ask us to send you the digital data we hold about you. This allows you to transfer that data to another organization if you wish.

Right to restriction

You may ask us to restrict the use of your data. This means that in certain cases we may only keep your data but not use it.

Right to be forgotten

You may ask us to delete any information we hold about you. We will then delete all data that can be traced back to you. In some cases we cannot or may not yet delete your data. For example, some data must be kept for 7 years for the tax authorities.

Right to file a complaint

You may file a complaint about the way we handle your data. If you have a complaint, we will be happy to resolve it for you. Please contact us to do so. You may also file your complaint with the Personal Data Authority. Of course we hope it will not come to that, but in extreme cases you may also go to court. In that case it is the court in the place of establishment of L.E.T. Automotive NV that will handle your complaint.

How do I submit a request or complaint?

Send your request or complaint to us via info@let.be. We will process your request or complaint within 30 days. If it involves several applications or complaints or if your application or complaint is complex, this may take longer. In that case, we will contact you within 60 days at the latest. We may ask you to identify yourself. In that case, we will request data from you to make sure that you are the correct person whose personal data are available. 

12.  What rules apply to this privacy statement?

Our privacy statement must comply with various conditions. These conditions are primarily found in the General Data Protection Regulation. In addition, the general rules that apply according to Dutch law apply to our privacy statement.

13. Which cookies do we use?

You can choose which of your data we can use. If you allow us to personalize your profile based on your browsing and search behavior, we can tailor our website to make it easier and more personal for you to use. We do this with the help of cookies. A cookie is a small text file that is placed on your hardware when you visit our website.
We use the following types of cookies on our website: 

• functional cookies, such as session and login cookies for tracking session and login information
• anonymous analytical cookies, to gain insight into visits to our website based on information about visitor numbers, popular pages and popular topics
• non-anonymous analytical cookies, to gain insight into visits to our website based on information about visitor numbers, popular pages and popular topics
• tracking cookies such as advertising cookies designed to show relevant ads

More specifically, we use the following cookies:

• Google Analytics anonymized (analytical cookies)
• Google Analytics (analytical cookie)
• Facebook (tracking cookie)
• Google Adwords (tracking cookie)

14. What do we do with data of minors?

We do not specifically target minors with our website or as an organization. This means that if you are under 18 years old, you need permission from a parent or guardian to use our website. If you are a minor when you visit our website or webshop, we assume that you have received this permission before your visit.

15. Do you have a question about this privacy statement?

Do you have a question about our privacy statement? Please feel free to contact us by sending an email to info@let.be. We are happy to help you.